Privacy Policy
How GlowSlim PH collects, uses, and protects your personal information.
Last updated: March 2026
1. Introduction
GlowSlim PH (“we”, “our”, or “us”) operates glowslim-ph.vercel.app — a Philippine medical wellness e-commerce platform specialising in clinically supported injectable weight-loss treatments including Tirzepatide and GLP-1 receptor agonists.
We are committed to protecting the privacy and security of your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you hold as a data subject under Philippine law.
Data Protection Officer (DPO)
For any privacy-related inquiries, contact our DPO at privacy@glowslim.ph
2. Information We Collect
We collect the following categories of personal information:
Personal Identifiers
- Full name
- Email address
- Phone / mobile number
- Shipping & billing address
Medical & Health Data
- Body Mass Index (BMI)
- Eligibility screening responses
- Health declarations for Tirzepatide orders
Payment Information
- Transaction reference numbers
- Payment method type
- Card details processed via PayMongo / PayPal — we never store raw card numbers
Technical Data
- IP address
- Browser type & version
- Pages visited & time spent
- Cookie identifiers & session data
Note on sensitive data: Medical and health information is treated as sensitive personal information under RA 10173 and is subject to heightened protection and stricter processing requirements.
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfillment
To receive, confirm, package, and deliver your orders, including regulated medical products.
Order Confirmations & Shipping Updates
To send transactional emails including order receipts, shipping confirmations, and delivery notifications via email.
Medical Eligibility Verification
To verify your health eligibility for Tirzepatide and other regulated products in accordance with applicable Philippine regulations.
Customer Support
To respond to enquiries, resolve disputes, and provide post-purchase assistance.
Marketing Communications
To send promotional emails, product updates, and wellness tips — only with your explicit consent. You may opt out at any time.
Legal & Regulatory Compliance
To meet obligations under Philippine law including BIR tax records, FDA reporting, and anti-fraud requirements.
4. Legal Basis for Processing (RA 10173)
Under the Data Privacy Act of 2012, we process your personal information on the following lawful grounds:
| Legal Basis | Processing Activity |
|---|---|
| Performance of Contract | Order fulfillment, payment processing, delivery |
| Legitimate Interests | Fraud prevention, site security, abuse detection |
| Consent | Marketing emails, promotional communications |
| Legal Obligation | BIR tax records (7-year retention), FDA regulatory compliance |
| Protection of Vital Interests | Medical eligibility screening for Tirzepatide |
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We share data only with trusted partners necessary to operate our services:
All third-party processors are bound by data processing agreements and are required to maintain appropriate security measures consistent with RA 10173.
6. Data Retention
We retain your personal information only for as long as necessary for the purpose it was collected or as required by law:
7. Your Rights Under RA 10173
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights:
Right to Be Informed
Know what personal data we collect and how it is processed before or at the time of collection.
Right to Access
Obtain a copy of your personal information held by us and details of how it is being used.
Right to Correct
Request correction of any inaccurate, incomplete, or outdated personal information we hold.
Right to Erasure
Request deletion of your personal data when it is no longer necessary for the original purpose (subject to legal retention obligations).
Right to Data Portability
Receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Object
Object to processing based on legitimate interests or direct marketing at any time, with effect from receipt.
Exercising Your Rights
To exercise any of the above rights, email our Data Protection Officer at privacy@glowslim.ph. We will respond within 15 business days. Some requests may require identity verification.
We use cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. The following types of cookies are used:
Essential Cookies
Required for the website to function. These cannot be disabled. Examples: session authentication, shopping cart persistence.
Functional Cookies
Remember your preferences such as language, region, and login state to personalise your experience.
Analytics Cookies
Collect anonymised data on how visitors use our site (pages visited, time on site) to help us improve content and performance.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.
9. Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration:
SSL / TLS Encryption
All data in transit is encrypted using TLS 1.2+.
Row Level Security
Supabase RLS ensures users can only access their own data.
Access Controls
Strict staff access limited to job necessity with audit logs.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately at privacy@glowslim.ph.
10. Contact & Complaints
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us:
GlowSlim PH
National Privacy Commission
If you believe we have violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
www.privacy.gov.phThis Privacy Policy was last updated in March 2026 and is effective as of that date. We may update this policy periodically; material changes will be communicated via email or a prominent notice on our website. Continued use of our site after changes constitutes acceptance of the revised policy.